Key Workforce Competencies for Quality-Driven Healthcare

As the U.S. health system rapidly shifts to business models designed to reward cost-efficient, quality care that improves patient outcomes, healthcare quality professionals are playing an increasingly central role in this transformation.


Are Healthcare Quality Professionals Up to the Challenge?


New research asked that question by inviting healthcare quality professionals to assess their work against the only industry standard for healthcare quality competencies, the NAHQ Healthcare Quality Competency Framework. The research, conducted by the National Association for Healthcare Quality (NAHQ), found mixed results about the readiness of the quality workforce to meet current and new demands in healthcare. While healthcare quality professionals are succeeding at moving their organizations in the directions prioritized by healthcare leaders, a number said key aspects of their work were more aligned with competencies ranked on the operational end of the spectrum than the more advanced levels of managerial and executive.

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The previous version of this report dated April 2019 included a reporting error in the breakdowns of operational, managerial and executive categories in the individual charts on pages 14-21. This error was identified and resolved by NAHQ. This September 2019 version updates and replaces the previous version of the report. The updated charts in this report do not change the key findings of April 2019 which documented a high-degree of variability in experience, training, and competencies among the healthcare quality workforce that must be overcome to achieve workforce readiness to deliver on value. 

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